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Senior Voice Operation and Implementation engineer/シニアボイスエンジニア(導入・運営)

Job Title: Senior Voice Operation and Implementation engineer/シニアボイスエンジニア(導入・運営)
Location: Tokyo
Industry:
IT
Reference: 1652
Contact Name: Ben Cordier
Job Published: August 25, 2017 11:18

Job Description

Description

The company is foreign based IT consulting company.

Currently they are hiring a senior engineer who is responsible for all lines of Voice operation and implementation, supporting the business and IT units in Asia Pacific region for a client.

Responsibility:

  • Design, deploy, configure and operate Cisco IP Phone, Call manager, fax gateway along with related network devices in Asia Pacific, ensuring compliance to the Clients standards and guidelines.
  • Design, deploy, configure and operate BT ITS turret, Speakerbus, Verint voice recording, and Tiger CDR System in Asia Pacific, ensuring compliance to the Clients standards and guidelines.
  • Create technical/service design documentation during implementation
  • Partner with local in-country resources and/or vendors to deliver voice services
  • Manage and deliver voice projects/tasks within proposed budget and timelines. This includes managing vendors
  • Delivery of moderately complex analytical and evaluative information for use by others (reports, engineering designs, user education manuals, etc…).
  • Provide consultations and operational support to business and IT units

Requirements

  • 5+ years hands-on experience in network industry working on routers & switches, Cisco Call Manager, IP Phones, fax gateways.
  • 5+ years experience in operating BT ITS turret, Speakerbus, voice recording, and CDR system
  • Strong verbal and written communication in both English and Japanese
  • Experience to interface with Business and Compliance is a plus
  • Experience to support Voice Recording
  • Automation skill (e.g. for call reconciliation, system configuration reconciliation)
  • A proven ability to design and support Network/Telephony Infrastructure.
  • Fluent spoken and written Japanese
  • Business level English skill

※Depending on candidates skillset and experience, they may consider starting from Contract

Job details

Language requirement
Japanese (Advanced business), English (Business)
Visa requirement
Japan