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Application Support (L2) for Finance Department (IT Consulting)

Job Title: Application Support (L2) for Finance Department (IT Consulting)
Location: Tokyo
Industry:
IT
Reference: 1332
Contact Name: Aya Kubota
Job Published: January 16, 2017 18:54

Job Description

Description

  • Level 1 and Level 2 batch and user support
  • Monitor system status, run start of day check and end of day check. Setup system monitoring processes and system alerts. Monitor system processes, databases, storage, logs using monitoring tools.
  • Incident management: detect system issues, communicate with users, investigate and solve system issues. Escalate when needed. Provide root cause analysis of issues, track issues
  • Work with team to take care of system releases. Weekend release/system check is required as part of support rota.
  • Take care of user inquiries, work with other teams when needed.
  • Perform regular DR testing, regular reports for capacity management, key risk indicator reports. (weekly, monthly report for support detail and analyze)
  • Follow global standard production support protocols.

Requirements

Mandatory:

  • Hands-on technical skill and user support experience
  • Experience in Production Support (L1/L2/L3)
  • Experience in Unix, SQL / Oracle / Sybase, batch scheduling tools(i.e. Autosys)
  • Fluent in Japanese and English (read, write and speak)
  • Can do shift work and occasional weekend system checks required as part of support ROTA

Preferred:

Experience in Production Services investment banking industry

Job details

Language requirement
Japanese (Fluent), English (Fluent)
Visa requirement
Japan