Connecting...

Data Centre Technician - Osaka

Job Title: Data Centre Technician - Osaka
Location: Kansai
Industry:
IT
Reference: 1296
Contact Name: Ben Cordier
Job Published: April 18, 2017 14:22

Job Description

Description

Data Center Technicians have the opportunity to work with new technologies and state-of-the-art equipment supporting a major software corporation within an enterprise class data center. The technician is the hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Technicians perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage. This position includes customer interaction that requires excellent written, verbal and interpersonal skills as well as exceptional technical capabilities. Responsibilities Include:

  • Monitor and control daily service ticket activity, customer calls and service levels
  • Resolve technical problems with hardware, software and connectivity
  • Install/ upgrade/ replace server, device, or network components as needed
  • Windows Server OS Support (2003/2008/2013)
  • Networking support (protocols, troubleshooting connectivity)
  • Perform physical hardware audits
  • Perform hardware warranty/ RMA requests
  • Perform physical material packaging and shipping
  • Perform miscellaneous warehouse related tasks

Knowledge areas:

  • HP and Dell Server Hardware support
  • RAID Technology
  • DNS and DHCP
  • MS Office suite products
  • Network cabling installation and removal to support infrastructure needs
  • Ticket management software

System firmware and ROM maintenance

Requirements

• Technical college degree or workplace equivalency; preferred subject area: computer science

• Prefer 1 year experience within data centers, server commission/de-commission works or related IT fields

• Exceptional customer service

• Strong written, verbal and interpersonal skills

• Able to function in a team environment

• Maintain knowledge levels as industry enhancements occur

• Ability to work any shift in a 24X7 Operation, including weekends and holidays

• Ability to perform tasks as assigned with minimum supervision

• Position may involve frequent standing, walking, pushing, pulling, bending, reaching and lifting (may range from 10-50lbs on a regular basis)

• Potential to pass extensive government background clearance check, dependent on location of employment

Job details

Language requirement
English (Fluent), Japanese (Conversation)
Visa requirement
Japan