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Front Office IT Support

Job Title: Front Office IT Support
Location: Tokyo
Industry:
IT
Reference: 1405
Contact Name: Ben Cordier
Job Published: February 28, 2017 11:52

Job Description

Description

  • Work within a team to provide front line support both by phone and face-to-face to Front Office staff
  • Primarily to provide first and second line support for all PC issues, within a standardized operating environment
  • Identification of issue and escalation to appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting
  • Involvement in IT related projects as well as day-to-day support.
  • Software & user administration (Windows 7 System)
  • Handle Moves & Changes on the Trade Floor
  • Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)
  • Support for front-end Market Data applications (Real Time Data on Excel etc)
  • Support for Japanese applications used on trade floor (eg, Quick ActiveManager, TradeNet/X, T-Wave, Smartbridge, etc); where appropriate liaise with third party vendors
  • Be audit- and control- conscious and carry out IT control/risk related work

Requirements

  • At least three years' experience in the financial industry in a front office IT support role
  • Fluent English and Intermediate Japanese
  • Strong verbal and interpersonal communication skills, and be well presented
  • Excellent escalation skills
  • MS Excel (VBA skills preferred), Windows 7, Active Directory, Bloomberg, Thomson Reuters EIKON experience essential
  • Windows Desktop and Server operating systems: Windows 7, Windows Server 2003,2008 preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues.
  • Microsoft Office 2010 products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, and MS Office add-ins, Microsoft Lync.
  • Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Progress towards MCSE (or other comparable industry certification) required Background in Enterprise management and experience working with System Centre Control Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory
  • Computer and Technology Knowledge: Windows, Hardware, Device drivers, Networking software, Networking hardware, Networking security , Intranet, Internet, Servers, Applications
  • Networking issues. (DNS, DHCP)
  • Broad and deep level understanding of EMC SAN and NAS arrays, NetApp Filers, Working experience in SAN/NAS Administration and tiered storage architectures
  • Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp Technology
  • AppSense Environment Manager
  • An understanding of Active Directory (GPO, OU, Groups)
  • Proficiency in creating documentation for end users and support personnel
  • Self-starter with experience working in a project team environment
  • Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
  • Strong verbal and written communication skills
  • Work weekends occasionally
  • Able to travel to branch sites in Nagoya and Osaka.


Desired Skills
Financial industry experience

Personal Skills
Strong Customer Service Skills

Proactive
Problem Solving Skills
Desire to continuously improve
Effective Communication Skill

Job details

Language requirement
English (Native), Japanese (Business)
Visa requirement
Japan