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技術サービスエンジニア/Technical Service Engineer (Industrial manufacturing)

Job Title: 技術サービスエンジニア/Technical Service Engineer (Industrial manufacturing)
Contract Type: Full time
Location: Tokyo
Industry:
IT
Reference: 1017
Contact Name: Ben Cordier
Job Published: September 21, 2016 11:15

Job Description

Description

SUMMARY

• To provide Technical support to internal and external Customers, in a prompt and efficient manner.
• To install new and refurbished machines at Customer locations, primarily but not exclusively in Japan
• To conduct Field Service visit to service, repair or refurbish Company machines located at Customer Sites.
• To ensure all Service calls are carried out in a timely and accurate manger, ensuring that issues are property and fully resolved during the first visit.
• To provide an Audit Service to production for new machines
• To conduct Training Classes for internal and external customers
• To provide a proactive assessment of Customer needs and drive Service revenue streams to achieve targets on monthly and annual basis.
• To be an ambassador for Company, maintaining and increasing our customers’ satisfaction with our products and services.
• To travel to the UK or other locations in Asia on occasion for training and reporting duties.

ESSENTIAL DUTIES

  • Knowledge of all Company products
  • Selling spare parts, rubber rollers, and maintenance and service kits.
  • Development and proposing of service contracts
  • Training customers on Company products
  • Create and help launch any promotions for Company
  • Help sales team with leads for new machine sales
  • Create and launch trade-in programs with the sales team to generate new business
  • To achieve all service revenue targets

Requirements

  • A practical hands-on Engineer who is proficient with power tools and hand tools, such as Drills, Taps, Calipers, multi-meters, etc.
  • Tech service/Service Engineering experience for overseas company is advantage.
  • Qualified to at least HNC level in Mechanical and/or Electrical Engineering.
  • Must complete tech services engineers assessment after 6 months of working with Company
  • Must take part in all in house training and assessments
  • Must pass 3 audits every year one of them being blind
  • Able to work on own initiative to resolve problems and advise in a professional manner.
  • The ability to gain rapport quickly and communicate well at all levels, both verbally and I writing.
  • Good planning and efficient working skills
  • Excellent communication and presentation skills in Japanese/English.
  • To be able to use CAD data is an advantage.
  • Must be physically fit as lifting of machinery may be required
  • Responsible for reporting expenses
  • Responsible for all paper work being up to date in a timely manner

Job details

Language requirement
Japanese (Fluent), English (Business)
Visa requirement
Japan