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カスタマーサポート (リーダーおよびジュニアスタッフ)/ Customer Support 東京勤務 【外資系・オンラインゲーム】正社員 3.5M~

Job Title: カスタマーサポート (リーダーおよびジュニアスタッフ)/ Customer Support 東京勤務 【外資系・オンラインゲーム】正社員 3.5M~
Location: Tokyo
Industry:
IT
Reference: 1566
Contact Name: Takashi Seta
Job Published: October 10, 2017 08:54

Job Description

Description

外資系・オンラインゲーム企業が、2年以上のカスタマーサービス経験をお持ちのカスタマーサポートスタッフを求めております。
同社の製品を習熟して頂き、高いレベルでプレイヤーをサポートをして頂きます。

(2名募集: リーダーおよびジュニアスタッフ、経験値が高ければ経験年数を考慮します。)

A global online game company is looking to hire a Customer Service Representative to help players by providing product and service information and solving product-related problems. In this role, a candidate will need to have exemplary interpersonal skills, capable of building solid relationships with players, ensuring they are satisfied with our service.

JD:
- Provide timely responses and resolve customer issues via ticket system on various categories: account, billing, bugs, game support, suggestions and feedback, technical support, penalty appeals, rule violations
- Provide support for all products: PC, Console, etc.
- Work with multiple tools to ensure that the issues facing the customer are resolved
- Support other departments when required
- Be in charge of resolving issues, manpower, crediting, translations

就業はシフト制(10:00 - 19:00)ですので、土日祝も就業頂きますが、代休や割増で給与を支給しております。

Requirements

Requirements:
- Minimum 3 years’ customer service experience, preferably in the gaming industry
- Experience in relevant industries or call centers
- Ability to communicate clearly and concisely, both orally and in writing, in Japanese and English
- Passionate gamer

- Ability to work both independently and as part of a team
- Ability to work in a fast-paced and changing environment
- Broad interest/knowledge of web, game, mobile and IT
- Ability to manage multiple projects simultaneously
- Knowledge of payment methods, Backyard, Confluence, JIRA
- Strong computer skills and excellent knowledge of MS Office

- Experience working with customer support (Nice to have)

Job details

Language requirement
Japanese (Native), English (Business)