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L1 Helpdesk Agent - Finance in Tokyo (IT consulting)

Job Title: L1 Helpdesk Agent - Finance in Tokyo (IT consulting)
Location: Tokyo
Industry:
IT
Reference: 1331
Contact Name: Aya Kubota
Job Published: March 09, 2017 14:58

Job Description

Description

A first level support agent at the Asia Helpdesk (Japanese Language Team)

  • Receive and resolve technical issues and general questions via phone and email
  • Provide an excellent customer service experience
  • Attend work on a staggered rotating shift of 8hrs between 7am-7pm, in accordance with the needs of the business.
  • Create detailed problem, resolution and escalation information in our incident & request tracking software.
  • Collaborate with peers and technical experts on problem resolutions

Requirements

Mandatory:

  • Should have Native level Japanese language skills.
  • Should be competent in English as to be able to escalate and discuss issues with other IT teams globally.
  • Have IT support experience with good troubleshooting & analytical skills.
  • Be a team player able to stay cool under pressure.
  • Should understand the meaning of both words in the phrase; Customer Service.
  • Service desk experience in Finance industry

Job details

Language requirement
Japanese (Native), English (Business)
Visa requirement
Japan