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Media Services Support

Job Title: Media Services Support
Location: Tokyo
Industry:
IT
Reference: 1568
Contact Name: Ben Cordier
Job Published: July 06, 2017 14:43

Job Description

Description

Excellent opportunity as part of a great team providing superior support.

Tasks

Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure

Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues.

Asset Management of Media Services equipment Direct Escalation of issues related to CISCO, Avaya and Tandberg hardware

Provide in-room white glove services to VIP clients and on standby support to VVIP clients Support clients via Remote Video Concierge Support

Registration of Video Conferences in the system for all entities

Manage client expectations for room and video conference reservations and ensure they are logged and booked in a timely manner

Be able to provide white glove service for Senior Level staff Interact with Regional and Global Teams to ensure Regional and Global meetings are problem free, launched on time and no negative impact to clients

Provide support to clients via telephone in the event called upon during video conferences.

Ensure that all calls, service requests and change requests are logged and processed according to company procedures

Provide regular status reports to management.

Ensure documentation is kept up-to-date and accurate.

Requirements

Strong customer service and support skills

Able to deal with executives and be able to understand their requirements

Attention to detail

Bilingual English & Japanese skills

Excellent time management skills

Pleasant phone manner

Excellent communication skills

Able to effectively work in a team

Desired skills: Video and audio skills Call center and helpdesk support experience

Job details

Language requirement
English (Fluent), Japanese (Fluent)