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【日系・グローバル企業】オーディオビジュアル サポートエンジニア (ITサポート職) / Audio Visual Support Engineer

Job Title: 【日系・グローバル企業】オーディオビジュアル サポートエンジニア (ITサポート職) / Audio Visual Support Engineer
Contract Type: Full time
Location: Tokyo
Industry:
IT
Reference: 1210
Contact Name: Ben Cordier
Job Published: November 14, 2016 10:03

Job Description

Description

日系大手グローバル企業 (金融)にて就業頂くポジションです。
ビデオ会議、オーディオ機器、プレゼンテーションのサポートの他に、IR等のイベントサポートも行って頂き、細かいネットワーク作業を他のインフラチームと行って頂くこともあります。

General Purpose

You'll be part of the IT crowd and work as a Help Desk Conference Support Engineer so you’ll be supporting, monitoring and maintaining the computer and conference systems as well as their connectivity within our organization. You’ll be at the busy front-line, dealing directly with employees or customers who need your support to provide the ultimate conference experience.

Main Job Tasks and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Follow standard help desk conference procedures and log all interactions in ticket system
  • Track and route problems & requests and document resolutions
  • Perform minor repairs and routine cleaning of conference and computer equipment
  • Organize and maintain compliance, license, and warranty information related to conference and computer equipment
  • Stay current with system information, changes and updates
  • Support the day to day operations of Japan conference facilities
  • Coordinate activities with requestors, interpreters and other personnel before, during and after conferences
  • Control Conference surroundings such as lights, sound and connectivity
  • Operate and maintain all conference devices such as microphones, lighting, projectors, TV's, computers, amplifiers, iPad's etc.
  • Responsible for coordination and planning of company events and coordination of related resources
  • Must be able to sit and stand for long periods of time and must have good hearing and eyesight.
  • Inform management of recurring problems

7:00 - 16:00のシフトや、11:00 - 20:00のシフトがあります。
突発的な残業などに対しては、代休で調整させて頂きます。

Requirements

必須要件:
- 関連ITサポート経験
- JIVE経験をお持ちの方、優遇 (必須ではありません)
- チームリーダ経験をお持ちの方

- 日本語が母語で、ビジネスレベル以上の英語力をお持ちの方
- 高いカスタマーサービスマインド、ストレス耐性をお持ちの方
(VIPレベルの方のサポートが求められます。)

Candidates applying for the Help Desk Conference Support Engineer position need to have skills that include, but not limited to: Knowledge of relevant tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk conference support
- Experience with projection and audio systems Help Desk Conference Support Engineers must be creative and flexible with strong communication skills (Japanese and English) and the ability to interact with coworkers and clients, often under deadline pressure.

Job details

Language requirement
Japanese (Native), English (Business)