Experience Level (in number of years): +3 Years
Work Location: Tokyo
Working Hours: shift work (start from 8:00am, 8:30am, etc.)
・Level 1 and Level 2 batch and user support
・Monitor system status, run start of day check and end of day check. Setup system monitoring processes and system alerts. Monitor system processes, databases, storage, logs using monitoring tools.
・Incident management: detect system issues, communicate with users, investigate and solve system issues. Escalate when needed. Provide root cause analysis of issues, track issues
・Work with team to take care of system releases. Weekend release/system check is required as part of support rota.
・Take care of user inquiries, work with other teams when needed.
・Perform regular DR testing, regular reports for capacity management, key risk indicator reports. (weekly, monthly report for support detail and analyze)
・Follow global standard production support protocols.
Requirements (indicate any mandatory and/or preferred credentials):
・Hands-on technical skill and user support experience
・Experience in Production Support (L1/L2/L3)
・Experience in Unix, SQL / Oracle / Sybase, batch scheduling tools(i.e. Autosys)
・Fluent in English (read, write and speak)
・Can do shift work and occasional weekend system checks required as part of support ROTA
・Experience in Production Services investment banking industry
- Language requirement
- English (Advanced business), Japanese
- Visa requirement