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<正社員or契約>L2 Application support (Finance)

Job Title: <正社員or契約>L2 Application support (Finance)
Contract Type: Contract
Location: Tokyo
Industry:
IT
Reference: 1593
Contact Name: Aya Kubota
Job Published: July 12, 2017 17:02

Job Description

Description

Experience Level (in number of years): +3 Years
Work Location: Tokyo
Working Hours: shift work (start from 8:00am, 8:30am, etc.)
Responsibilities:

Level 1 and Level 2 batch and user support

Monitor system status, run start of day check and end of day check. Setup system monitoring processes and system alerts. Monitor system processes, databases, storage, logs using monitoring tools.

Incident management: detect system issues, communicate with users, investigate and solve system issues. Escalate when needed. Provide root cause analysis of issues, track issues

Work with team to take care of system releases. Weekend release/system check is required as part of support rota.

Take care of user inquiries, work with other teams when needed.

Perform regular DR testing, regular reports for capacity management, key risk indicator reports. (weekly, monthly report for support detail and analyze)

Follow global standard production support protocols.

Requirements

Requirements (indicate any mandatory and/or preferred credentials):

Mandatory:

Hands-on technical skill and user support experience

Experience in Production Support (L1/L2/L3)

Experience in Unix, SQL / Oracle / Sybase, batch scheduling tools(i.e. Autosys)

Fluent in English (read, write and speak)

Can do shift work and occasional weekend system checks required as part of support ROTA

Preferred:

Experience in Production Services investment banking industry

Job details

Language requirement
English (Advanced business), Japanese
Visa requirement
Japan