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IT Managed Services

Simplify the management of IT functions so you can concentrate on the more valuable aspects of your business


Service Desk / Helpdesk

IT Helpdesk & Desktop Support managed services ensures that your users’ daily desktop support needs are dealt with in an efficient and timely manner. In addition, monitoring and compilation of statistics allows us to work with you to improve operational efficacy by identifying reoccurring support issues and bottlenecks.

Helpdesk L0/1 in Japan

Desktop L2/3

Tradefloor

Telephony *Cisco, Avaya...



Pathways-Group, What We Do, IT Managed Services, Video & Conferencing ServicesVideo & Conferencing Services  

Video & Conferencing  Services provides high quality, reliable conferences with your staff and customers while saving on travel time, fatigue and costs.

Video & audio conferencing management

Offsite Conference

IPTV Support

Reservation management

                                                            Events & off sites Interviews & specialist productions

                                                            Webcasts Executive/VIP productions



Pathways-Group, What We Do, IT Managed Services, OperationsOperations

DC health checks

Hands & feet for network, server and storage support

Prodution issue management

Storage & backup management





Pathways-Group, What We Do, IT Managed Services, System IntegrationSystem Integration

Data Centre

Trading Floors

DR / BCP sites

System migrations 





Pathways-Group, What We Do, IT Managed Services, IMAC (Install, Move, Add, Change)IMAC (Install, Move, Add, Change)

For your business-as-usual Moves, Adds and Changes. We provide onsite coordination of IT and non-IT entities.

Regular Moves
Prepare floor plans, take photos and arrange labelling to ensure all items are moved to the correct location

Trading floor relocations
Arrange moves out of business hours to ensure seamless transition with zero downtime

Office fit-outs
Our multi-skilled team offers project planning, cable management, hardware procurement, desktop deployment and user support

Server relocation
All equipment is packed in professional protection cases to avoid any risk of damage



Pathways-Group, What We Do, IT Managed Services, IPTVIPTV

Installation

Project management

Peripheral supply Installation & testing

User training





Pathways-Group, What We Do, IT Managed Services, IT Service Augmentation & UpgradesIT Service Augmentation & Upgrades

When you need additional IT staff but do not want more permanent headcount, PATHWAYS can supply skilled people at your worksite. This could be for a few months, fixed length project or as a prelude to moving to a full Managed Service outsourced model.

Hardware & operating system upgrade

Data migration

Server performance checking 



Small and Medium Enterprise IT Support

From a few hours a week to fulltime - services that grows as your business expands.


Pathways-Group, What We Do, IT Managed Services, Small and Medium Enterprise IT Support, On-SiteOn-Site:

Regular maintenance & backup

Desktop software support

Application support

Hardward support





Pathways-Group, What We Do, IT Managed Services, Small and Medium Enterprise IT Support, RemoteRemote:

Unforseen needs during working hours

Urgent: within 4 hours

High: within same day

Medium: within 24 hours



System Migration:







Enquire about these services