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MANAGED CAPACITY & MANAGED SERVICES IN A GLOBAL BANK


CHALLENGE

Operating in multiple locations throughout Asia, the bank wanted to reduce complexity and dramatically cut the cost of how they managed their IT and Video Conferencing services


APPROACH

We embedded a service manager in each of the client’s major locations which allowed us to manage every part of the process, through which we have been able to substantially streamline resourcing. Further, with such visibility and as service requirements are predictable, we can maintain a “bench of talent” who are generally pre-screened resources that we can activate to quickly fill vacancies meaning minimal lead time and often complete continuity of service.


RESULTS

While the financial savings have been impressive, they are just the tip of the iceberg:

  • Management overhead drastically reduced. As we had responsibility for all aspects of the staff and set-to-work, managers in the bank could focus on their core responsibilities

  • Operational risk reduced. Working closely with bank over many years we have been able to shape the skill sets across whole teams allowing for cross skilling of several functions which in turn has reduced Operational Risk

  • Costs reduced (and incrementally continue to do so). Depending on the market and service, cost reductions averaged around 22% (up to maximum of 32% in one area) in the 1st year

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